Refund & Cancellation Policy

Last updated: 17 June 2026

We want you to be happy with POST-BASE. This policy explains how cancellations and refunds work for subscriptions purchased through our Merchant of Record, Creem.

Payments and refunds for POST-BASE are processed by Creem (operated by Armitage Labs OÜ, Estonia), our authorized reseller and Merchant of Record.

1. Trial Pack (beta)

POST-BASE offers a free 7-day trial that begins automatically when you create an account — no card is required and there is no charge, so there is nothing to refund for the trial itself. The free trial does not auto-renew and does not convert into a subscription. When the 7 days end, access to generation, scheduling and publishing pauses until you choose a paid plan; nothing is charged automatically. Refunds for paid plans are covered in the section below.

2. Cancellations

You can cancel your subscription at any time from your account or by contacting us. When you cancel, your plan remains active until the end of the current billing period, and you will not be charged again. We do not provide partial refunds for the unused portion of a billing period unless required by law.

3. Refunds

You may request a refund within 14 days of your initial purchase, provided you have not yet used the paid features — specifically, if no AI generations (images or videos) have been used and no posts have been published from your account. Once you have generated AI content (which incurs real third-party cost) or published posts, the purchase is treated as used and is non-refundable, except where a technical fault prevented you from using the Service or where required by applicable law. We verify usage from your account before issuing a refund. Approved refunds are issued to the original payment method via Creem.

4. How to request a refund

To request a refund or cancellation, email info@post-base.com with the email address used at purchase and your Creem order/receipt number. You may also use the “Manage subscription” link on your email receipt to reach the Creem customer portal directly.

5. Processing time

Approved refunds are typically processed within 5–10 business days, depending on your bank or card provider.

6. Exceptions

Refunds may not be available where the Service has been used extensively, where there has been a breach of our Terms & Conditions, or where prohibited by applicable law.

7. Contact

Questions about refunds? Email info@post-base.com.